Returns & Exchanges
Easy 30-day returns, facilitated by Global-e.
Your return label and return form will be generated on the website, where you can print or download them immediately. Please place the return form inside your parcel, then print and attach the return label securely to the outside of the box before dropping it off at your chosen DHL Drop‑Off Point.
You can find the nearest DHL Access Point here.
We cannot accept responsibility for shipments returned via a shipping partner other than DHL. Please keep your shipping receipt safe.
Please allow us up to 15 business days from the date you send your return to process the exchange or refund. If more than 15 business days have passed and you haven't heard from us, please contact us with a copy of your shipping receipt.
Refunds will be processed back to the original payment method only. We aim to refund you within 10 working days of receiving the returned item. We do not currently offer exchanges on Global-e orders. If you wish to exchange an item, please place a new order.
Please note Global-e returns will incur a €10 returns fee. This will be deducted from your refund.
Please allow up to 15 working days from posting your items for the refund or exchange to be processed. If it has been more than 15 days and you have not heard from us, please contact Global-e with your proof of postage so we can investigate.
If you need to return an item purchased at one of our authorised retailers, please contact them for further assistance or return to the store of purchase. We cannot refund or exchange items purchased from another retailer.
We offer a two-year limited warranty on all items purchased on hoka.com. If your product develops a manufacturing defect within that two year timeframe, please check our Warranty page for how to initiate a claim and what information you will need to provide.
Please note our Warranty only covers products purchased from hoka.com.
All returned items are inspected upon arrival at our warehouse. Items that remain in a resellable, unworn condition are put back on sale. Items that have been lightly worn (such as items returned under our 30-Day Guarantee) are donated to our partner Soles4Souls. In 2023 Deckers Global (HOKA's parent company) donated more than 640,000 units to support micro-enterprises and entrepreneurs in developing nations, diverting more than 350,000kg of product away from landfill and creating opportunity.
Items that are in unwearable condition and therefore cannot be donated or resold are recycled through our partner FastFeetGrinded.
Still have questions about returns?
Check out Global-e FAQs for more answers, or reach out to their Customer Service team for help.